This is how it arrived it the packaging. No damage or any signs of damage to the package. No rips or tears on the cooler itself after looking at it.This is how the cooler looks when I first opened it up. It is a lot bigger than what I was imaging it to be (not complaining im very happy with the size). For size reference it fits a whole 18pck of eggs nice n snug with some wiggle room and it fits my iPad Pro 11in laying flat and standing up with some space left over. The cooler closes with no problem with the eggs & iPad inside so I know I’ll have lots of space if I ever need to fill this up. I mostly got this for any outings my family and I have. Most of the time we have a far drive to any destination and I don’t like to stop at multiple stores or restaurants to eat or drink something. I usually limit myself on what we’re able to bring that is hot or cold since I don’t have a cooler bag and my other half takes the cooler for his lunch.I like that there is a zipped pocket in the front for utensils or other miscellaneous items you might have that you’d want to keep separate from the cold or hot things. The pocket holders on both sides adds to the storage use or a bottle holder. Thumbs up from me. The shoulder strap will come in handy for me. Will have to test the durability of it, but I’m sure if you don’t fill it up to max capacity or make it super heavy the straps & cooler should be fine. Love the color of it as well.I have not had a chance to test out the durability of the cooler, leaking or how long it keeps things cold or hot.Overall I think it’ll be a great cooler for my family(3) and I ?? will have to update in the future after using it .. and I think I got it on sale? But the price was reasonable to me.Update: 11/27/24It has been two years since I got this cooler bag and I have no complaints about it. It’s still in great condition and all in tact. I’ve used it all up until August of this past year because my other half is using it as his full time lunch bag since our child is in school, and I don’t necessarily need to pack as much for outings.One update id like to share is the insulation and how long it kept my items cold for. It does what it’s meant to do and kept my items cold for the amount of time I needed them to be cold. Some days I’d use 0-1 ice packs and others I’d use more. However, take into consideration that if you’re putting more ice packs into your bag, then space for food and drinks varies. Something to think about! Hope this helps :)